Effective Date: 01/01/2001
Last Updated: 28/09/2024

At Boss Uncaged OmniMedia Inc., we are committed to providing exceptional service and value. However, there may be situations where a refund is requested. This Refund Policy outlines the conditions under which refunds may be issued.

1. Definitions

For the purposes of this Refund Policy:

• Service Initiation: The start of any preparatory work related to a project, such as consultations, research, or planning.
• Prepaid Services: Services paid in advance that have not yet reached the initiation phase.

2. General Refund Policy

Refunds are generally not provided for completed services due to their customized nature. Each refund request will be evaluated on a case-by-case basis.

3. Eligibility for Refunds

Refunds may be considered under these circumstances:

• Prepaid Services: Full refunds are available for services that have not yet begun.
• Non-Performance: If Boss Uncaged fails to deliver the agreed-upon services, partial or full refunds may be considered.
• Service Cancellation: Cancellations before the start of work may result in a full or partial refund, minus incurred costs or administrative fees.

4. Non-Refundable Services

The following services are non-refundable:

• Completed Services: Once work is delivered as agreed upon.
• Subscription Fees: After the first month for digital marketing or podcast packages.
• Rush Services: Expedited services requested by the client.
• Consultation Fees: Once a consultation has been completed.

5. Processing Fees

Refunds are subject to the deduction of payment processing fees, including but not limited to credit card transaction fees.

6. Refund Request Process

Submit a written refund request to info@bossuncaged.com within 14 days of service delivery or cancellation. Include your name, service details, and reason for the request.

7. Processing of Refunds

Approved refunds will be processed within 14 business days. Refunds will be credited via the original payment method unless otherwise agreed.

8. Abuse of Refund Policy

We reserve the right to refuse refunds to clients who abuse the refund process or consistently fail to provide necessary information for service completion.

9. Force Majeure

Boss Uncaged is not liable for service disruptions caused by events beyond our control, including but not limited to natural disasters, war, or third-party platform failures.

10. Limitations of Liability

We are not responsible for delays or disruptions caused by third-party tools or platforms required to deliver our services. Boss Uncaged makes no guarantees regarding their performance.

11. No Guarantee of Results

While we strive for excellence, we do not guarantee specific results, including increases in revenue, traffic, or customer engagement, as outcomes depend on factors beyond our control.

12. Governing Law and Legal Fees

This Refund Policy is governed by the laws of the State of Georgia, with disputes resolved in Fulton County. The prevailing party in any legal dispute is entitled to reasonable legal fees and costs.

Boss Uncaged OmniMedia Inc.
1425 Market Blvd, Ste 530-180
Roswell, GA 30076
Email: info@bossuncaged.com